Frequently Asked Questions

On the product page, you'll see a text box labelled 'Personalisation Details'. Simply type in the name, date, message, or details you'd like embroidered. If you're not sure what information is needed, there's a placeholder example in the box to guide you.

Please check everything carefully before ordering — we embroider exactly what you enter. If you spot an error straight after ordering, contact us immediately on 01225 584949 or info@thenuttysquirrel.co.uk and we'll do our best to correct it before production begins.

Yes! We love custom orders. Get in touch via our contact page or call us and we'll discuss what's possible. Most requests can be accommodated — we'll give you a quote and timeline.

Absolutely. We offer corporate and bulk orders with discounted pricing. Visit our Corporate Orders page or contact us directly to discuss quantities and requirements.

Personalised items are made to order and typically dispatched within 3–5 working days. Standard UK delivery then takes 2–3 days. Express dispatch is available at checkout. Non-personalised items dispatch within 1–2 working days.

Yes! We offer free standard UK delivery on all orders over £50. Orders under £50 have a flat delivery fee of £3.99.

Yes, we ship internationally. Delivery costs and times vary by destination — these are calculated at checkout. Please allow extra time for international orders, especially personalised items.

Yes. Once your order is dispatched, you'll receive an email with tracking details so you can follow its journey to you.

Non-personalised items can be returned within 30 days of receipt for a full refund, provided they are unused and in original condition. Unfortunately, personalised items cannot be returned unless they arrive faulty or incorrect — as they are made specifically for you.

We're so sorry if this happens. Please contact us within 48 hours of receiving your order with a photograph of the issue. We'll arrange a replacement or refund as quickly as possible — no quibble.

Please get in touch straight away. If the item doesn't match what you entered at checkout, we'll remake it free of charge. If the issue is something you'd like changed from your original request, we'll discuss options with you.

We use premium quality fabrics — soft cotton, velvet, and plush depending on the product. All embroidery threads are colourfast and durable. Baby items use only baby-safe materials.

Most items can be machine washed on a gentle/delicate cycle at 30°C. Avoid tumble drying embroidered items — lay flat to dry. For specific care instructions, check the product page or get in touch.

Our baby range is made with baby-safe fabrics and threads. However, please always supervise young children with any textile product and follow the care guidance on each item.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely through Stripe — your card details are never stored on our servers.

Yes. Our checkout is secured with SSL encryption and all card processing is handled by Stripe, one of the world's most trusted payment platforms.